The repercussions of systems disruptions can be devastating on daily operations and the company’s financial health - more systems more problems more downtime.
As we focus on becoming more agile in the software development and support services sectors, new complex solutions are an open invitation for new complex problems. Since not all trending solutions are best solutions, and vendors don’t certify their products' compatibility with all third party software in production, it is important for project managers to consider validating software appropriateness for the global environment.
In addition to surveys, rapid technology growth has played an important role in filling gaps for sponsors and infrastructure architects in the initial planning of a future scope. On the other hand, from an end user perspective, the number of clicks required to complete a task using the new system remains the least of all concerns. The most important resource for any business is its employees, not just the success of its projects alone – set your standards high in focus on user experience.
As we all know “improving while cutting cost” remains the top selling trending terminology in project management for acquiring upper managements’ blessing. Carefully research your suggested solutions to minimize as much as possible the reservation and integration of many systems to insure reliable up-time services.
An example of some of the most common system impacts on businesses as follows:
- Managed Windows updates.
- Applications updates.
- Managed Antivirus security updates.
- Systems security settings changes/updates
- Lack of a global visual systems monitoring tools & systems alerting notifications for 1st & 2nd tier support.
- Third party software conflicts & incompatibilities
- Time consuming DR failover/failback solutions
- Ignoring weak links in systems architecture
- Server side scheduled tasks closely tied to run resulting in overlaps/delays.
- As Data continues to grow, so is the time for its backup processes to complete – should not be a surprise and instead pre-planning can be done ahead in to prevent down-times.
- Unprecedented post/login scripts deployments
- Lack of systems interoperability.
- Slow classification and identification of Sev1’s
- Wasting time asking too many questions adding more weight on the initial problem downtime.
- Lack of proper administrative rights for troubleshooting and resolving issues – avoid create loops and hoops for minor issues by cutting the steps of escalation to a minimum.
- Ignoring small user complaints which eventually with proper IT analysis a more serious discovery in systems are discovered.
- Lack of daily/weekly systems maintenance (Client & Server).
- Network circuit, switch, ISP, router, firewall, and other hardware outages.
- Slow systems/network performance.
- Natural disasters and human errors.
In reality, IT resolution turnaround time set by businesses & its vendors is time consuming due to systems governance rules and company policies. A shared IT support communication tool streamlining communications across corporate vendors will help minimize downtime, improve customer satisfaction, and streamline communication across all lines of support groups to swiftly identify the root cause in resolving the problem. Develop a safe restricted standard backdoor for IT support to resolve issues on systems without disrupting users at work.
All teams must be kept informed on all jobs (big or small) to avoid any delays on resolutions. By adding a live feed of trending issues, it helps save time wasted on communication and questioning. The faster knowledge is shared across a network the faster the issues are effectively resolved.
Research software cons, streamline communication, develop a more visible systems environment, eliminate surprises, keep checklists & documentation up to date, consider what’s best - not just what works, and be always proactive in developing new preventative maintenance solutions since all can be managed to insure business uptime and continuity.